Assessment Co-Ordinator

Company Outline

Job Role: Assessment Co-ordinator

Location: Hybrid / Birmingham (office based one to two days per week)
Salary: £27,000 – £33,000 depending on experience
Contract Type: Full Time, Permanent
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You?We are looking for an organised, resilient and customer-focused Assessment Co-ordinator to support the delivery of high-quality Apprenticeship Assessments.

You will play a vital role in ensuring apprentices, employers and training providers receive an efficient, compliant and professional service throughout the assessment journey.

Please note: To complete your application, you will be redirected to Wilmington plc’s career site.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

The Apprenticeship Assessment Co-Ordinator plays a key role in supporting the assessment of ICA products requiring an Apprenticeship Assessment.

You'll manage the full end-to-end coordination of the Assessment process, ensuring compliance with assessment standards, timely booking of assessments, and effective communication with key stakeholders, including apprentices, employers and assessors.

As the first point of contact for apprentices and external stakeholders, you'll play an important customer-facing role, providing clear guidance and excellent service throughout.

You'll be responsible for:

Apprenticeship Assessment Coordination

• Register apprentices for their assessment and make sure they have the correct system access and instructions.
• Upload assessment materials and ensure all documentation is complete and compliant.
• Carry out pre‑assessment checks to confirm apprentices have met all required criteria.
• Ensure employer/apprentice forms are completed and signed correctly.
• Process evidence and documentation for apprentices entering the Assessment phase.
• Book online assessments and coordinate availability with apprentices, employers and assessors.
• Collate assessor documentation and create results reports for internal and external audiences.
• Work with training providers and employers to keep assessments on track and completed within required time frames.
• Maintain accurate records within ICA and external systems (including DfE platforms).

Stakeholder & Customer Service Support

• Act as the first point of contact for apprentices, employers and training providers, providing timely and professional responses.
• Manage the Apprenticeship Assessment mailbox and handle queries accurately.
• Communicate assessment results and outcomes clearly to all relevant stakeholders.
• Support assessor onboarding by providing necessary information, guidance and training.
• Build strong working relationships with internal teams, assessors and regulatory bodies.

Quality Assurance & Compliance

• Support the coordination of quality assurance activities for the Apprenticeship Assessment function.
• Ensure all assessment activity meets required regulatory and compliance standards.
• Assist with monitoring and reporting, including producing data and performance statistics.
• Process assessor invoices and collaborate with Finance to ensure timely payments.
• Raise invoices to external clients and help resolve any queries related to these.

What’s the Best Thing About This Role?Working as part of a well-established and supportive team that values collaboration, knowledge sharing and continuous improvement.

You will be surrounded by experienced colleagues who are committed to delivering a high-end, professional service, while providing the support and guidance needed to help you succeed and develop in the role.

What’s the Most Challenging Thing About This…