Head Of Retail And Beverage- Edgbaston

Location: Moseley

Head Of Retail And Beverage - Edgbaston Cricket Ground, Birmingham | Full-Time / Permanent

Up to £45000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

As the Head of Retail and Beverage at Edgbaston Cricket Stadium, you will be pivotal in orchestrating the seamless delivery of top-tier catering services to patrons, in collaboration with Levy UK & I.

Your role encompasses meticulous planning, execution, and supervision of all public GA catering operations, guaranteeing alignment with organisational benchmarks and exceeding client anticipations. Your core responsibilities revolve around optimising operational processes, adeptly leading staff, fostering unparalleled customer experiences, safeguarding financial soundness of a £3.2m revenue, and upholding regulatory compliance standards.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Head Of Retail And Beverage

- The Role

Operational Excellence:

Line manage the retail and cellar team, setting performance expectations and driving accountability.

Provide first class non-match day and match day retail, bar, third party concessions operations

To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters

Setting quality and operational standards

Establish excellent relationships with clients, contractors and other departments

Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service

Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a ‘smart’ approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers

Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things and celebrating successes

Optimise staffing levels at events to ensure that we meet the highest levels of customer service and maximise profitability

Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality

Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually

Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets

To be aware and adhere with statutory, legal and Company policy requirements for;
Health and Safety, Food Hygiene, Licensing Laws, Employment Law, Fire Regulations, Sales of good/Trade Description, Personnel/HR procedures.

Ensure all operational areas are risk‑assessed, compliant, and operating to Compass/Levy policy.

Own the operational planning cycle, including capacity modelling, queue‑flow planning, technology optimisation, and delivery coordination with Logistics, Cellar, and Culinary teams.

Collaborate cross‑departmentally to deliver innovation, efficiencies, and continuous improvement.

Staff Management and Learning and Development:

Serve as the site lead for stock integrity across all Retail & Beverage operations.

Implement stock protection strategies aligned to Compass profit protection standards.

Working with…