Transfer Agency Oversight Specialist

Transfer Agency Oversight Specialist

Salary :
Up to £36,000 dependent on skills and experience

Permanent

Hybrid working (office based in Birmingham)

Closing Date : 07 / 01 / 2026

As a proud mutual since 1841, Wesleyan is committed to creating brighter financial futures for our customers and members. We specialise in providing financial services to some of the nation’s most trusted professions : GPs, hospital doctors, dentists, and teachers.

To find out more about what we do, visit our website : https : / /  / about

We are proud supporters of the ABI Making Flexible Work campaign which means we are open to discuss flexible working, job shares and part time options.

We’re looking for a Transfer Agency Oversight Specialist to join our operational oversight team at Wesleyan Unit Trust Managers Ltd and make a real impact. This is your chance gain hands‑on experience in operational oversight within a unique and niche environment.

In this role, you'll ensuring smooth operations and exceptional customer outcomes. You’ll manage the relationship between Transfer Agency and SS&C, driving performance, monitoring compliance, and resolving issues with clear “path to green” planning. Your work will directly influence customer experience and regulatory standards.

If you are passionate about delivering operational excellence, building strong relationships, and ensuring positive outcomes for customers, we would love to hear from you.

• Assisting the WUTM Oversight Manager in the running of the team and managing the team in their absence.
• Supporting the WUTM Oversight Manager in day‑to‑day management activities including assessment, input and preparation of the data and reports required for appropriate committees and presenting as appropriate.
• Ensuring there are adequate oversight arrangements to govern and oversee the operational effectiveness of Systems & Controls designed to achieve compliance with the regulators (FCA / PRA / HMRC / ICO).
• Maintaining awareness of relevant legislation and regulations impacting UCITS and ISA’s, and ensuring any associated operational changes are understood and embedded effectively in operational teams and processes.
• Periodic assessment of risks and controls via risk management system and review of supplier processes and policies, as well as client‑facing documentation.
• Day‑to‑day oversight and completion of all oversight activity incl. escalations from WFS, SS&C, WUTM and other impacted business units.
• Maintain professional working relationships with SS&C, financial advisors (tied) and other impacted business units and third‑party suppliers as appropriate.
• Analyse feedback, complaints and breach data, including root‑cause analysis and ensuring that countermeasures are successfully identified and escalated appropriately.

• Experience in operational and CASS oversight of third‑party transfer agency administration.
• Excellent communication skills (verbal and written) with the ability to communicate clearly and concisely.
• Excellent Microsoft Word, Excel, PowerPoint and Outlook experience.
• Excellent attention to detail.
• Assertive / takes ownership of work / accountability and have an organised and flexible approach to work.
• Customer focused.
• Demonstrate and maintains a good level of knowledge of UCITS / unit trusts / emerging regulatory trends, COBS / COLL / SYSC / CASS / PRIN rulebooks.

• Level 3 Certificate in Investment Operations – successful candidates required to complete within 24 months.

• Annual Performance based Bonus – based on a mixture of company and personal performance.
• 28 days annual leave (plus 1 additional “culture day” & bank holidays) – increases to 30 days with 5 years’ service.
• Company pension scheme - matched plus 2% (up to 10%).
• Free secure underground Birmingham city centre parking (available on weekends for personal use – subject to availability).
• Cashback and discounts on major brands in retail, leisure, health, and wellbeing.
• Enhanced maternity & paternity pay.
• 2 volunteering days per year.

To find out more about some of the great benefits Wesleyan offer, visit

Equal Opportunities :
Wesleyan are an…