Customer Rent Account Manager

Join to apply for the Customer Rent Account Manager role at Places for People
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At Places for People, we hire People, not numbers. If you like the sound of this job, please apply. We value individuals who embody our People Promises: doing the right thing, being enthusiastic and motivated to grow, supporting community spirit, being respectful, and enjoying their work. As the UK's leading Social Enterprise, we don’t discriminate based on protected attributes and are committed to creating inclusive and thriving communities for customers and employees.

So, what are you waiting for? Join a Community that cares about you!

We have an exciting opportunity in our Customer Accounts Team for you to play a key role in delivering an efficient, target-driven and performance-focused service.

You will have the confidence and communication skills needed to deal with income recovery and debt-related issues and be able to effectively maximise income for our customers and the business. You will proactively and decisively identify customers who fall behind with their rent and other charges and provide advice and assistance to customers to support them in maintaining their tenancies.

The role will be mainly based around the East Midlands
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• previous debt collection knowledge
• good time management
• previous telephony experience

For more information please download our job profile available on our website.

To be considered for this role, it is essential that you have in-depth specialist knowledge of debt enforcement, including income recovery, court procedures and enforcement action. You will also require a comprehensive understanding of Universal Credit, Housing Benefit and other Welfare Benefits systems.

We need you to have excellent communication skills and a confident and firm polite manner. In line with the challenging nature of this role you will need to ensure that all communication between customers, Debt Resolution Managers, peers and external agencies is effective, and you are able to provide new and imaginative approaches to challenges.

This role also requires a flexible attitude and a commitment to continuous improvement. Ideal candidates will have previous Housing and income recovery experience, coupled with being a confident IT user. Experience of using the Northgate (NEC) housing system would be an advantage.

We are a large, diverse and ambitious business, offering a comprehensive benefits package with each role. Benefits include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?
If you meet the criteria and are ready to make the next step in your career, apply following our simple 5-minute application process. Upload a CV and a supporting statement demonstrating how you meet the requirements of the role. If you have any questions, please email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on request.

Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role, we would advise applying immediately to avoid disappointment.

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