Senior Pensions Client Support

Senior Pensions Client Support Introduction

At Gallagher Benefit Services, you’re a trusted partner to organisations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programmes or advising on workforce challenges, the work you do creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts and compassionate partners; working side‑by‑side to solve problems and shape the future of work. Here, curiosity is encouraged, collaboration is second nature and your ideas have room to grow.

In this dynamic and rewarding role, you’ll play a key part in supporting our Associate Consultants, Consultants and Management in delivering outstanding solutions to our corporate clients. Acting as the primary pensions contact for our Specialist Markets team, you’ll foster positive relationships and ensure smooth communication. We’re looking for someone who is passionate about providing a professional service to clients, colleagues and third‑party partners.

You’ll work with clients and our administration team to ensure everything runs seamlessly while always striving to go above and beyond expectations.

• Support pension implementations alongside senior management and client owners.
• Anticipate and respond to client needs, ensuring outstanding service.
• Maintain up‑to‑date technical pensions knowledge to support clients and provide proactive support to Consultants and Management.
• Develop effective relationships to deliver efficient service; assist with client governance meetings and support client inquiries.
• Prepare and finalize client reports and presentations; support campaign management and meeting preparation.
• Maintain knowledge of pension provider systems and portals.
• Monitor income and financial control over client budgets; identify and progress new business opportunities.
• Handle diary and workflow efficiently; ensure all client deadlines and service levels are met.
• Handle action points from meetings; adhere to internal policies, laws and regulations, putting clients at the heart of our business; ensure compliance and take ownership for remedial actions if needed.

• Proven technical knowledge of pensions, including products, markets and regulatory standards; ongoing training is provided.
• Up‑to‑date industry, sector and technical knowledge; developing skills in communication, questioning, listening, report writing and presenting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems.
• Commitment to treating customers fairly.
• Strong verbal and written communication skills.
• Excellent organisational skills, able to meet tight deadlines and manage multiple tasks.
• High accuracy and attention to detail, producing high‑standard documentation; client‑focused, proactive and anticipates client needs.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll receive; depending on your job level these may improve.

• Minimum of 25 days holiday, plus bank holidays, and the option to
  * buy* extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which pays 4× your basic annual salary, top‑up to 10×.
• Income protection – we’ll cover up to 50 % of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan – company shares at a discount.
• Share incentive plan – HMRC approved, tax‑effective stock purchase plan.
• Critical illness cover.
• Discounted gym membership – over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on weekly shop or big purchases.
• Emergency back‑up family care.
• And many more…

Inclusion and diversity (I&D) is a core part of our business, embedded into the fabric of our…