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Customer Success Mgr./ CSM

CX Journey Architect: Lead Seamless Customer Experiences

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Pontoon Solutions
Full Time position
Listed on 2026-01-04
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading energy services firm is seeking a Customer Journey Improvement Lead in Birmingham. In this role, you will enhance customer experiences across various touchpoints, addressing pain points and improving service delivery. The ideal candidate will have a strong background in customer journey initiatives and excellent skills in journey mapping and data analysis. This contract position reports to the Head of Customer Experience and requires a Bachelor's degree, with a Master's preferred.

Join us to make a real impact in the energy sector.
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