Account Manager, Specialist Markets – Public Sector - LHH Career Developmet & Mobility

Account Manager, Specialist Market – LHH CTM

Join a high-performing, collaborative team at LHH where passion and purpose meet performance. As we enter an exciting new phase of growth with bold ambitions to become the No.1 Career Transition & Development partner within the Public Sector, we’re looking for a dedicated Account Manager to support a UK-based Specialist Markets Public Sector client portfolio.

This client-facing role sits within our Career Transition & Mobility vertical and forms part of our UK Sales team, working in close partnership with the public sector Business Development Team. You will act as a trusted advisor to HR and senior stakeholders, helping public sector organisations support their employees through career transitions, workforce change and mobility, while building long-term, value-led partnerships.

• Local and Central Government
• NHS trusts and owned bodies
• Education providers
• Housing Associations
• Charities & Not-for-Profit organisations

Head of Account Management, UK&I

London or Birmingham or Leeds

You’ll spend at least one day per week in our office and will conduct regular face-to-face client meetings, building strong relationships through genuine engagement and visibility.

• Deliver a world-class client experience across a portfolio of public sector organisations, focused on retention, quality, and operational excellence.
• Work closely with the Public Sector Business Development Team to shape the strategic direction of each account, ensuring contract renewal and margin protection within public sector frameworks and procurement models.
• Navigate and manage public sector procurement frameworks and tender processes, including CCS, ESPO, YPO, and NHS SBS, ensuring compliance with governance requirements and value‑for‑money principles.
• Use CRM and sales technology effectively, ideally Salesforce, to manage opportunities and pipelines, maintain accurate forecasting, and support data‑led decision making and productivity.
• Proactively manage client contracts, including timely reviews, renewals, variations and extensions, while identifying opportunities to expand services in line with client needs and governance requirements.
• Develop a deep understanding of each client’s organisational context, procurement regulations, funding environment and workforce challenges, providing insight and feedback to enhance service engagement and impact.
• Act as the primary point of contact for public sector clients and internal stakeholders, coordinating operational support and ensuring a seamless client experience.
• Build and maintain credible, trusted relationships with HR leaders, procurement teams and senior stakeholders, as well as internal delivery, operations and sales colleagues.
• Support account growth and retention by identifying ways to expand our share of wallet and market presence.
• Maintain accurate records in Salesforce, including client meetings, contracts, and contact details.
• Collaborate cross‑functionally with colleagues across LHH Career Transition & Mobility, LHH Recruitment Solutions and Penna, as well as our opportunity management and sales operations teams, to ensure successful client onboarding, programme rollout and ongoing delivery, fully aligned to agreed outcomes, service standards and broader client objectives.

• Performance against individual revenue, retention and account growth targets.
• Successful contract renewals, extensions and service expansion within public sector client accounts.
• Timely and accurate implementation of services, aligned with best‑practice delivery and governance standards.
• Client satisfaction and advocacy, measured through regular reviews, feedback and long‑term partnership longevity.

• A confident self‑starter who can work autonomously while collaborating effectively within a high‑performing team.
• Strong commercial awareness, balanced with an understanding of public sector constraints, procurement and value‑for‑money principles.
• An empathetic and resilient professional who can support HR teams through sensitive and high‑impact transitions.
• A commitment to…