Director of Business Development

Pertemps Network Group provided pay range

This range is provided by Pertemps Network Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Business Development Director

Location:

Birmingham

Contract Type:
Permanent, Full‑Time

Working Hours:

Monday–Friday, 9:00–17:30pm

Following recent investment in high‑technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams. This role is ideal for a commercially driven professional with 5+ years’ experience in print, mail and post, who thrives in a fast‑paced, technology‑led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers.

• Leadership & Team Management
• Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction
• Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded
• Conduct regular team meetings, maintaining clear communication, direction and accountability
• Foster a positive team culture with a strong emphasis on recognition and reward
• Manage team absence due to holiday or sickness
• Account & Revenue Management
• Drive revenue growth, gross margin performance and customer retention across your account portfolio
• Produce quotations and win new and repeat business in line with or above company GP targets
• Take ownership of client accounts from quotation through to invoicing
• Ensure invoices are raised within agreed timescales (48 hours post‑despatch, 24 hours for pro‑forma invoices)
• Liaise closely with Finance to monitor margins, credit limits and payment timelines
• Client Relationship Management
• Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns
• Maintain excellent client relationships, even under pressure or when challenges arise
• Develop existing client accounts by increasing spend, frequency and profitability
• Handle incoming new business enquiries, introducing the business professionally and proposing best‑fit solutions
• Operational & Cross‑Functional Collaboration
• Work closely with IT Development to automate client mail processes wherever possible
• Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy
• Introduce internal print management specialists where outsource print opportunities exist
• Identify and implement process improvements to enhance client experience and business performance
• Maximise postage and print management gross profit margins by reducing buying‑in costs without compromising quality or delivery times
• Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers
• Reporting & Development
• Provide regular performance updates to the Sales Director, including opportunities and challenges
• Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth

• Proven experience managing multiple high‑volume, technology‑led print, mail and post campaigns
• Extensive experience in mail fulfilment and postage account management, including:
• Direct Mail
• Business Mail
• Hybrid Mail
• Transactional Mail
• Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers)
• Excellent understanding of digital print and automated mail enclosing technology
• Highly organised, methodical and accurate, with the ability to multi‑task under pressure
• Experience using Salesforce CRM and Tharstern MIS (desirable; training provided)
• Proficient in Microsoft Excel, Outlook, Teams and Word

• Highly driven, financially motivated and career‑focused
• Confident leader with a professional yet engaging management style
• Strong communicator, approachable and transparent
• Team‑oriented, collaborative and supportive
• Self‑motivated, diligent and able to work independently to deadlines
• Proactive, flexible and solution‑focused with a strong sense of ownership
• Committed to continuous learning and personal development

Details available upon application.

We are committed to diversity and inclusivity.

• Director

• Full‑time

• Business Development

• Printing Services and Online and Mail Order Retail