Service Advisor

Service Advisor Job Description - Paul Rigby Ltd

Location: Birmingham, West Midlands, United Kingdom

Salary: Competitive Salary

Employment Type: Full-time, Permanent

At Paul Rigby Ltd, we pride ourselves on delivering exceptional automotive services to our customers across Birmingham and beyond.

Our commitment to quality, integrity, and customer satisfaction has positioned us as a trusted name in the automotive industry. We are currently looking for a dedicated Service Advisor to join our team and play a key role in our continued success.

As a Service Advisor, you will be the vital link between our customers and our workshop team. Your main responsibility will be to ensure customers receive outstanding service by managing their enquiries, booking their vehicles in for maintenance and repairs, and keeping them informed throughout the service process. This role requires excellent communication skills, a passion for customer care, and a good understanding of automotive services.

• Welcoming customers and accurately recording their vehicle service and repair requirements.
• Providing clear, professional advice on vehicle services, repairs, and maintenance options.
• Scheduling appointments and managing the workshop diary efficiently to optimise workflow.
• Liaising with technicians to understand the status and requirements of each vehicle.
• Communicating with customers regarding vehicle progress, additional work required, and estimated completion times.
• Preparing and presenting service and repair estimates, ensuring transparency and customer approval.
• Processing invoices and payments accurately, maintaining records in line with company policies.
• Handling customer queries and resolving any issues promptly to maintain high customer satisfaction levels.
• Promoting additional services and products to enhance customer experience and business growth.
• Maintaining a tidy and organised front-of-house area to create a welcoming environment.

• Previous experience as a Service Advisor or in a customer-facing role within the automotive industry is highly desirable.
• Strong interpersonal and communication skills with a friendly, approachable manner.
• Good organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Basic technical knowledge of vehicles and automotive terminology.
• Competent IT skills, including experience with workshop management systems or CRM software.
• Ability to work well under pressure and deliver excellent customer service consistently.
• Full UK driving licence is preferred.

• Competitive salary package reflecting your skills and experience.
• Permanent, full-time employment with a reputable automotive company.
• Opportunities for career development and training within the automotive sector.
• Supportive and friendly working environment.
• Contributory pension scheme.
• Employee discounts on vehicle servicing and parts.
• 28 days holiday entitlement including bank holidays.

At Paul Rigby Ltd, we believe our people are our greatest asset. Joining our team means becoming part of a company that values professionalism, teamwork, and customer satisfaction. If you are passionate about the automotive industry and enjoy working in a dynamic, customer-focused environment, this is an excellent opportunity to develop your career as a Service Advisor.

If you are ready to take the next step in your career and join a company committed to excellence, please submit your CV and a cover letter outlining your suitability for the role to our recruitment team via our careers page or the job board where you found this listing.