Band 3 Medical Secretary - Acute Medicine

Overview

To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor. As a Band 3 Medical Secretary, you'll provide vital administrative support to clinical teams, ensuring smooth day-to-day operations.

Core responsibilities include managing patient correspondence, scheduling appointments, updating records, and handling telephone queries with professionalism and empathy. You'll liaise with multidisciplinary teams and maintain confidentiality at all times.

• Provide secretarial support to Consultants and their teams, with responsibility for audio typing of clinic letters, discharge summaries, general copy typing, minutes and reports.
• Provide administrative support to the department/Clinical Team and act as an empathic point of contact for patients, relatives and carers, under direction of the Medical Secretary Supervisor.
• Deliver essential administrative support to clinical teams, including managing patient correspondence, scheduling appointments, updating records and handling telephone queries with professionalism and empathy.
• Liaise with multidisciplinary teams while maintaining confidentiality at all times.
• Prioritise tasks in a fast-paced environment, use electronic systems efficiently, and contribute to team goals.
• Work independently while supporting the wider team to ensure smooth day-to-day operations.

• Strong communication, attention to detail and time management skills.
• Proficiency in IT systems (e.g., MS Office, PICS, Ocean and other systems).
• Organised, compassionate and committed to supporting patient care through excellent administrative service.

If you thrive in a busy healthcare setting and take pride in making a difference behind the scenes, we'd love to hear from you.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

We want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.