Receptionist​/Administrator

Job Summary

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

• Greet patients and visitors to the practice.
• Book, amend and cancel patient appointments online with practice appointment procedures ensuring optimum efficiency of the appointment system.
• Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
• Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
• Set up new patients onto the computer system. Understand registration procedure.
• Ensure prescription box is checked daily, email and paper prescriptions given to clinicians for processing.
• Process Docman scanning of patient letters.
• Check emails on a daily basis if given access.
• Open and close surgery.
• Work safely at all times in accordance with legislative requirements and Practice Policy and Procedures.
• General Reception admin.

Hockley Medical Practice
60 Carver Street
Birmingham
B1 3AL

GP Practice based in Hockley, Birmingham

Requirement for GP receptionist and administrative staff. Previous NHS experience preferable but not essential. Candidate must be enthusiastic, able to travel between Practice and sister site and keen to learn and have good IT skills. Wage based on experience. Full time, part time, or job share options available.

Experience

• Previous customer service experience.
• Experience working in a team.

Desirable

• Experience of working in primary care.
• Experience of working in a GP practice.
• Experience of dealing with vulnerable patients.

• GCSE grade A to C in English and Maths (or equivalent).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £12.80-£15 per hour

Contract:

Permanent

Working pattern:
Full-time, Part-time, Job share