Operations Officer

The main purpose of the role is to support the Finance Director and the wider Finance, Procurement and Operations (FP&O) leadership team by providing high‑quality administrative, operational and coordination support. The post holder will act as a central point of organisation across finance and operations activity, helping to prioritise work, track actions, and support effective communication across the directorate.

The role requires good judgement, discretion and a reliable, organised approach to managing competing priorities. It operates with regular interaction with senior leaders and supports effective decision‑making by ensuring information, actions and processes are well organised, followed through and delivered to agreed timescales.

The post holder will be responsible for:

• Support the Finance Director by preparing briefings, coordinating information and following up agreed actions.
• Providing diary management support to the Finance Director, including prioritisation of meetings and preparation ahead of key engagements.
• Coordinating meetings and agendas with internal teams and external stakeholders, ensuring appropriate preparation, accurate information and timely follow‑up.
• Act as a coordination point for FP&O activity, maintaining action logs, delivery trackers and forward plans.
• Provide light‑touch support to priority pieces of work, including tracking actions, milestones and dependencies.
• Maintaining FP&O intranet and SharePoint pages, ensuring information is accurate, current and easy to access.
• Providing administrative and logistical support for FP&O training events and team activities.
• Coordinate onboarding and people‑related processes within FP&O, ensuring a well‑organised and positive experience for new starters.
• Act as an effective interface between FP&O and other stakeholders, supporting clear communication and practical issue resolution.
• Support continuous improvement activity across the directorate, contributing to clearer processes and more effective ways of working.
• Acting as a point of contact for the organisation’s travel management company and coordinating travel arrangements in line with organisational policies.
• Coordinating and consolidating inputs into reports and dashboards to support senior leadership discussions.
• Updating and maintaining the contracts database and supporting contract renewals in line with agreed processes.
• Supporting finance processing tasks as required, ensuring accuracy and timeliness.
• Support procurement activity, including liaison with suppliers, maintaining records and supporting compliance with governance processes.

• High level of attention to detail and accuracy.
• Strong organisational and coordination skills, with the ability to manage multiple tasks and competing priorities calmly and effectively.
• Experience providing administrative and operational support to senior leaders (Desirable).
• Ability to prioritise work, maintain momentum and ensure actions are followed through.
• Good working knowledge of Microsoft Word, PowerPoint and Excel.
• Experience using SharePoint and maintaining digital information repositories.
• Ability to work with reports and information to support team activity.
• Experience supporting onboarding and people‑related processes.
• Understanding of procurement and contract management processes, or willingness to develop this knowledge.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Communicates clearly, professionally and confidently with colleagues and stakeholders in person, via MS Teams, by telephone and email.
• Builds positive and effective working relationships across FP&O and the wider organisation.
• Liaises appropriately and professionally with external stakeholders and suppliers.
• Works independently with appropriate supervision, using initiative to progress work.
• Uses judgement to prioritise tasks and identify when issues need to be escalated.
• Maintains awareness of FP&O priorities and supports senior leaders by providing clear, well‑organised information.
• A reliable self‑starter who organises their workload effectively to support team priorities.
• Takes responsibility for…