Contracts Administrator

Contracts Administrator - Birmingham
Our client is an established and leading supplier of timber and fire doors as well as architectural hardware products.
The business is now looking to recruit someone in the position of Sales & Contracts Administrator

The Role

Job Purpose:

To provide efficient administrative support to the Sales and Contracts teams, ensuring smooth operation of day-to-day activities related to quotations, order processing, and customer communication. This role will play a key part in managing fire door and hardware sales, assisting with order placement, and supporting the contracts department with documentation and coordination.

Key Responsibilities:

Sales & Quotation Support

• Prepare and issue quotations for fire doors, door sets, and associated hardware.

• Liaise with customers and suppliers to clarify technical details, specifications, and pricing.

• Maintain and update quotation records, ensuring accuracy and timely follow-up.
Order Processing & Administration

• Process customer purchase orders and supplier orders accurately within required timelines.

• Coordinate with suppliers and internal teams to confirm delivery schedules and lead times.

• Maintain accurate order tracking and documentation for all projects.

• Manage order acknowledgments.
Customer Service & Communication

• Act as a key point of contact for customer queries relating to quotations, orders, and deliveries.

• Provide regular updates to customers and internal departments on order status.
Contracts Department Support

• Assist the Contracts team with project documentation, scheduling, and coordination.

• Support the preparation of job files, documentation for site delivery, and installation.

• Ensure all paperwork complies with company and industry standards.
General Administration

• Maintain organised records and filing systems for sales and contract documentation.

• Support the wider team with ad hoc administrative and operational tasks as required.

• Contribute to process improvement initiatives within the department.

Skills & Experience Required:

• Proven experience in a similar Sales Administrator or Contracts Administrator role would be advantageous but not essential.

• Knowledge or experience in the construction or building materials sector (fire doors or hardware preferred).

• Strong attention to detail and accuracy in data entry and documentation.

• Excellent communication and customer service skills.

• Proficient in Microsoft Office (Excel, Word, Outlook) and ERP/CRM systems.

• Ability to work effectively in a fast-paced environment and manage multiple priorities.

• Strong organisational and time management skills.
Desirable Attributes:

• Experience with door and hardware specification or technical sales.

• Understanding of fire door certification and compliance processes.

• Team-oriented with a proactive and problem-solving approach.

• Strong customer service skills.
We welcome you to apply. If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation