Level 3 Business Administration Apprenticeship

We’re a national law firm with a local reach, here for life’s important moments – the ones you plan for and the ones you don’t expect. Our legal experts combine technical excellence with empathy, understanding, and a commitment to always put our clients first.

You’ll feel part of a welcoming, inclusive environment where your individuality matters. We celebrate what makes you unique and support you to thrive. Together, we achieve incredible things and make a real difference to our clients and communities.

This is an exciting opportunity to join one of the largest national law firms in the UK. You will be supporting the busy Private Client Advisory team and the wider Private Client Group, acting as a key point of contact between the team they support and their clients, as well as the wider business. Your main focus will be to deliver an efficient, high level of administrative support to a group of lawyers.

The Private Client Advisory team advise private individuals in various matters including estate planning, trusts, powers of attorney, will‑writing, probate, wealth protection and succession planning.

Whilst your local office will be Birmingham, you will be supporting case handlers nationally in all locations.

• Ensuring our client files are in impeccable order, take responsibility for post coming into the business and methodically process important original documents in line with our policies and procedures
• Support the delivery of high levels of client communication. Providing support wherever possible across the team and clients by dealing with queries and enquiries and ensuring Partners and fee earners are able to respond to queries from clients and other parties. This requires excellent written, verbal and telephone communication skills.
• The role must ensure that the fee earners are able to focus their time on activity which increases revenue by coordinating all other activities and taking responsibility for delivering consistency across the Group.
• Support fee earner email management, ensuring emails are filed in the relevant electronic system in accordance with procedures, processes and policies.
• Manage fee earner diaries via the electronic calendar system, arranging meetings and ensuring accurate information is included in invites to internal and external attendees.
• Arrange conference calls and in‑person meetings, follow procedures to book meeting rooms and video conferences when required and cancel those as soon as possible if arrangements change. Ensuring that room bookings are made with sufficient information to enable Reception to have full details; use the appropriate room booking form to do this.
• Book travel arrangements and accommodation in accordance with our Policy.
• Prepare agenda for meetings, collate papers for meetings ahead of the meeting in a timely manner, take minutes of meetings and produce those minutes as soon as possible after the meeting.
• Coordinate an efficient and accurate billing process and support fee earners with providing the right level of information to clients to ensure swift payment of invoices. Liaise with our Finance Team in the delivery of this. Undertake regular reviews of matter lists with fee earners to ensure high levels of financial hygiene.
• Support our Group Sales & Marketing Team in the hosting of events in the relevant location or events in connection with Business Legal Services and/or Private Wealth
• Undertake file opening procedures ensuring all aspects of the process are completed including all compliance checks, creation of letters of engagement and, where relevant, completion of the pricing and resourcing model.
• Work collaboratively with your Personal Assistant colleagues within your location and across the Group to provide a seamless and efficient, top quality service to the business.
• Maintain email distribution lists; ensuring they are kept up‑to‑date.
• Ensuring relevant pages of the intranet for your location, team, departments and kept up to date.

• 5 x GCSE’s (A- C or 9-4) or equivalent including English and maths
• Professional telephone and face‑to‑face manner
• The ability to work under pressure to tight deadlines…