Band 2 Receptionist - FTB Oaklands Centre

Band 2 Receptionist - FTB Oaklands Centre

The closing date is 09 February 2026

Deal with queries from service users, including GPs, patients and their representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Taking accurate written messages and passing more complex queries on to the relevant staff.

To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc. Daily use of Outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking. Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.

Ad‑hoc production of notices for the office using appropriate software.

Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required. To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

• Experience of working in a busy and demanding office/customer facing environment. Previous experience working within health/public sector
• Educated to GCSE or equivalent grades 9-4
• RSA/OCR stage II - NVQ Level 2 in Business Administration or equivalent.
• Good command of written English
• Working knowledge of MS Office applications, particularly Outlook, Word, Excel, Powerpoint
• Understanding of Confidentiality and Data Protection Act
• Professional attitude towards patients and their families. Friendly and approachable.
• Experience of supporting a multi‑disciplinary team.
• Ability to adapt easily to unplanned changes in operational requirements
• Highly motivated and enthusiastic, reliable and conscientious
• Punctual and flexible across hours of work when required

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham and Solihull Mental Health NHS Foundation Trust