Band 3 Administration Assistant Healthy Minds

Band 3 Administration Assistant – Birmingham Healthy Minds

Closing date: 14 January 2026

Birmingham Healthy Minds is a team of psychological therapists and practitioners working within the Talking Therapies setting across Birmingham. We are now seeking to appoint an experienced, enthusiastic, and motivated administrator to join our team based in the East of the City.

You will provide an effective, efficient, and confidential administrative service to support the clinical team. Working in a busy environment with accuracy and tight deadlines, you will work closely with a small admin team, prioritise your workload and act on your own initiative.

Applicants should have good communication and organisational skills, experience using Microsoft Office with excellent typing speed and accuracy. Maths and English qualifications are required – please ensure to add them into your application form. Experience of using IAPTus and RIO would be an advantage.

• Undertake a range of administrative and clerical duties to support the work of Birmingham Healthy Minds.
• Act as first point of contact for patients and visitors to the team, including fielding calls and taking and disseminating messages.
• Service outpatient clinics utilising both Trust patient information and in‑house systems.
• Undertake general administrative duties to assist the wider administrative and multidisciplinary teams in carrying out their duties.
• Provide cover for colleagues when required, including working at any base across Birmingham to meet service needs.
• Work flexible hours including weekends and evenings to meet the needs of the service.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4,000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care and support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

We highly recommend you submit your application as soon as possible; this post may close earlier than the indicated closing date if a sufficient number of applications are received.

• GCSE Grade C or above in English and Mathematics or equivalent.
• Experience of using Microsoft Office applications.
• Experience of IAPTus/RIO or equivalent.
• Experience of working in a mental health environment / NHS environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham and Solihull Mental Health NHS Foundation Trust

£24,937 to £26,598 a year, pro rata