Hub Services Advisor - Academic Services Grade 4

Position Details

Academic Services

Location:

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,166 to £28,768, with potential progression once in post to £32,145

Grade: 4

Part Time (18 hours per week)

Permanent

Closing date: 3rd February 2026

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector‑leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide‑range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high‑quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state‑of‑the‑art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

The Student Hub Services Administrator is part of the Hub Services Team within Student Services. The team is based within the Aston Webb Student Hub in the Aston Webb Building, at the heart of our Birmingham campus. The purpose of our team is to provide excellent customer service and administrative guidance to students, as well as supporting other internal stakeholders (such as other teams within Student Services) and external regulatory and civic bodies.

The team receives and responds to around 80,000 queries from students and staff each year in a multi‑channel environment, and manages the provision of information, advice and guidance on topics spanning the breadth of the student lifecycle – from Welcome and Registration to Graduation and beyond.

This role will have the opportunity to work across HST’s two main work streams, ensuring a varied and interesting range of work. Duties may vary across work streams, but you will be trained in everything you need to know to support the delivery of our Student Information and Specialist Service Support activity.

The Student Information workstream provides front‑line information, advice and guidance to students on a wide variety of queries, and resolves 80% of all student requests at the first point of contact. It also provides transactional services such as  issue, reference requests, letter requests and has a pivotal role in the delivery of University Welcome activities throughout the academic year. The Specialist Service Support workstream provides administrative and customer service support to and on behalf of:
Funding, Graduation and Awards (FGA), Student Disability Service (SDS), Mental Health and Wellbeing, and Student Wellbeing and Partnerships.

The Hub Services Team receives a high volume of…