Band 3 Team Administrator - South NMHT

Go back Birmingham and Solihull Mental Health NHS Foundation Trust

The closing date is 29 January 2026

To provide an efficient and effective administrative support Service within the Neighbourhood Mental Health Team. To assist the Team administrator with administrative and secretarial duties. To provide administrative support to the Neighbourhood Mental Health Team.

The post holder will be responsible for supporting the provision of a newly set up administrative and secretarial service within the Neighbourhood Mental Health Teams. The postholder will also be responsible for supporting the team of professionals engaged in providing treatment to Neighbourhood Mental Health Team service users with Mental Health related problems.

Reliable data entry into the GP systems such as Emis/System One and Rio computer system will be required ensuring a full & effective clinic system is in operation, receiving all visitors, staff, service users & GP telephone calls in a polite, friendly and courteous manner.

To be responsible for the maintenance & compilation of Clinical Records used within the Neighbourhood Mental Health Team ensuring agreed procedures are adhered to.

To attend mandatory training days and away days and to actively participate in new development within the primary care service.

To receive & respond to telephone enquiries exercising initiative in deciding whom the caller should be referred onto. Taking messages and recording both clerically and electronically.

To be responsible for the receipt of internal/external post and emails ensuring correct distribution.

To support the Team admin/secretary in completing the service user appointments using either the Emis/System One and Rio system and updating clinic status within the agreed timeframe.

To support the Team admin/secretary in the receipt and registration of all referrals, ensuring that registration is carried out immediately using the appropriate Emis/System One and Rio system.

To support the Team admin/secretary for data entry onto Emis/System One and Rio as directed.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

• GCSE grade C / Grade 4 or above in English
• GCSE grade C / Grade 4 or above in Maths
• NVQ Level 2 in business admin or equivalent
• NVQ level 3 in business administration or equivalent

• Admin experience (min. 12 months) ideally within NHS.
• Experience of dealing with Distressing situations
• Experience of working within multi-disciplinary teams
• Experience of working within fast working enviornment
• Knowledge of Data Protection/GDPR

• Experience of working with patient record systems such as RIO
• Working knowledge of Microsoft Office Applications (Word, Outlook, Excel, Teams)
• Experience of minute taking

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Birmingham and Solihull Mental Health NHS Foundation Trust

£24,937 to £26,598 a year per annum, pro rata