People Administrator, Administrative​/Clerical

Are you an experienced People Administrator looking for a new opportunity within a growing, fast-paced organisation? Step into this pivotal role and help deliver efficient, high-quality transactional and administrative support through our Fresh Service ticketing system. You’ll be the first point of contact for onboarding, employee lifecycle administration, and day-to-day People queries, ensuring requests are managed accurately and resolved in a timely manner.

Please note that this is a 12 month Fixed Term Contract.

• Promote and support the implementation, set up and roll out of BW self-service for managers and employees.
• Act as a Super User for BW system and be able to respond to system user queries from self-service users and new starters.
• Manage Fresh Service tickets ensuring appropriate action is taken, including escalating to the People Advisors or, as appropriate, to other members of the People & Culture Services Team in line with service level agreements.
• Manage and organise the new starters Welcome sessions for employees and contingent workers, ensuring individuals can access information and understand new starter requirements.
• Work flexibly and with integrity to meet the needs of the WMCA and the People and Culture Services
• Support the People Advisors in sickness absence and probation management to ensure appropriate action is taken by managers.
• Liaise with People & Culture Service colleagues, ensuring the Service Centre is seen as the centre of HR transactional and administrative knowledge.
• Produce accurate documentation to cover all stages of the employee lifecycle in a timely way, ensuring they are distributed and filed appropriately.
• Manage the pre-employment checks for new starters, ensuring all policy and legal requirements are met.
• Take minutes at formal HR meetings and hearings, ensuring accuracy and a timely turnaround.

• Experience of working in an HR Service Centre providing transactional services across the employee lifecycle
• Experience of providing a responsive customer service through online services
• Experience using HR systems, including data input and management
• Experience in working in a fast-paced office environment as part of a service-oriented team
• Generalist HR knowledge at the transactional and administrative level
• Good knowledge of MS Office and Share Point
• Able to produce accurate and concise documentation within given service level agreements/timeframe
• Able to prioritise and work effectively as part of a fast-paced team
• Able to make decisions effectively, using either own knowledge and available data
• Able to communicate effectively with managers and employees at all levels
• Ability to work on own initiative
• Good organisational and interpersonal skills
• Excellent attention to detail
• Desire to learn and develop
• Minimum Level 3 qualification

The location for this role is 16 Summer Lane, Birmingham, B19 3SD
with at least 2 days a week spent in the office.

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