Billing Supervisor

Billing Supervisor

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Employment Type: Permanent

Location: Birmingham

We are seeking a highly motivated and experienced Billing Supervisor to join our dynamic professional services firm. Reporting to the Billing Manager, this role will focus on overseeing client billing with a strong emphasis on Ebilling processes and systems. The successful candidate will be responsible for onboarding clients onto various Ebilling portals, ensuring accurate and timely submission of invoices, and maintaining compliance with client-specific requirements.

This position requires a broad knowledge of multiple Ebilling platforms and the ability to lead a team through complex billing arrangements while driving efficiency and accuracy.

This role will mainly be remote but with travel into either our Birmingham office or Newport office when requested.

• Supervise and lead a billing team across a range of billing requirements, including Ebilling, providing guidance, training, monthly performance reviews, and probationary reviews, ensuring SMART objectives and succession planning are in place.
• Oversee onboarding of clients to Ebilling portals, ensuring correct setup and compliance with client-specific requirements.
• Ensure accurate and effective bill processing, delivery, and query resolution within agreed SLAs, maintaining data integrity for key items such as rates, references, and Ebilling specifications.
• Deliver exceptional client service, fostering a client‑centric approach within the team.
• Work independently to problem‑solve and implement strategies to maximize billing accuracy and efficiency, ensuring billing targets are achieved and providing regular feedback to management.
• Collaborate and escalated promptly to senior stakeholders to resolve complex billing issues.
• Manage own ledger by way of example, handling clients with highly technical and complex billing and delivery arrangements.
• Support the Billing Manager in driving projects and initiatives, particularly those related to Ebilling and system enhancements.

• Proven expertise in multiple Ebilling portals and onboarding of clients.
• Minimum of 3 years of supervisory experience in a high‑volume, fast‑paced environment
• Excellent attention to detail and accuracy, with a commitment to “right first time” billing.
• Proven track record of meeting or exceeding billing targets and performance metrics.
• Ability to work independently, prioritize workload, and meet deadlines under conflicting demands.
• Exceptional client service skills, with the ability to communicate effectively and build strong stakeholder relationships.
• Strong numeracy skills and proficiency in Microsoft Office (Excel, Word), including pivot tables and VLOOKUP.

• Experience with Elite 3E, Paperless Proforma, and EBH.
• Experienced in all areas of legal billing

• High levels of flexibility and a great work life balance -
• A well‑rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!