Business Services Officer

We are recruiting for the role of Business Services Officer in our team(s) covering the Birmingham is a fixed-term contract position Expected End Date : 31 / 03 / 2026

We trust and empower colleagues to work in a hybrid way providing the resources equipment and support so that individually and collectively we can be the voice of children and young people when the family court makes critical decisions about their futures.

Although this role is part of a team based in our Birmingham office your proximity to the office doesnt always have to be a critical consideration. However please note that office attendance is required so do consider this when applying.

We are a diverse inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues as well as excellent benefits all of which we hope encourages you to join us.

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include :

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow‑up as required
• receive and deal with telephone enquiries
• meet and greet visitors including service users
• general admin support

• A relevant qualification in business administration (e.g. NVQ2) a willingness to work towards a qualification and / or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear confident communicator via email phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast‑moving environment with strict deadlines

Closing date : 31st October 2025

Final Interview :

12th and 13th November

We understand that starting a new role is a big decision and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can either contact Paola Evans at from our HR Resourcing team if your query is HR related or to do with the recruitment process or Claire Trifonos at if your questions relate more to the role providing your contact information and best times / methods to get hold of you.

Whilst we will always try and respond a.s.a.p. we wouldnt want you to miss the closing date before we are able to. If this is the case we recommend you apply and as part of your application you can ask questions and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally in anticipation of your application being successful you might want to read about the offer and pre‑employment checks process. As part of your application you can highlight any concerns or questions about the pre‑employment checks and we encourage all applicants to do so safe in the knowledge such information will not be shared with individuals involved in the selection process.

Please be advised successful applicants will be subject to a range of pre‑engagement checks including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers…