Business Support Administrator

Job Description

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

The UK Business Administration team is the backbone of the UK WSP business and is key to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics and Concierge. We also have a Personal Assistant network providing support to our senior directors.

• Professional administrator. Expert problem solver. Impeccable organiser.
• Responsible for providing a professional and effective administrative and business support service.
• Collaborate with multiple teams across the business to support a range of requests.
• Engage with colleagues to fulfil support requests and ensure service level agreements (SLAs) and performance standards are met.
• Typical tasks include (but are not restricted to):
• Preparation of presentations, documents, reports and work‑winning material to a high standard in line with WSP brand guidelines.
• Purchases and system support.
• HR tasks, e.g., onboarding and inductions.
• Coordinate events, meetings, socials, travel bookings and logistics.
• Support project tasks and requests.
• Provide cover for the Concierge team when required, answering calls and welcoming visitors.
• Provide a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
• Act as the first point of contact for questions and queries and provide support in relation to current systems, policies, procedures and business continuity.
• Support administrative tasks including large printing, binding, photocopying, and raising support tickets.
• Gain invaluable insight and experience of working for one of the world’s leading engineering professional services firms and work with internal stakeholders across a variety of functions and projects.

Work full time from the office full time due to the nature of the role.

• An eye for detail, can communicate effectively and work independently and efficiently.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel. Knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps is desirable.
• Strong verbal and written communication skills.
• A minimum of 10 GCSEs or equivalent including Maths and English is desirable.

• Display a flexible and adaptable approach.
• Have excellent prioritisation skills.
• Be very comfortable using their own initiative.
• Have the ability to collaborate and communicate effectively with other UK colleagues.

We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long‑lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.

We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP.

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria. Please let us know if you require any workplace adjustments in support of your application.