Disability Support Assistant

Disability Support Assistant – Royal Birmingham Conservatoire

Department:
Student Services

Location:

City Centre Campus / City South Campus

Salary: £28,287 – £32,006 per annum

Type:
Full‑Time, Permanent

Release Date: 09 January 2026

Closing Date: 23:59 GMT, Friday 23 January 2026

• Provide first line information and advice to disabled enquirers, applicants, students, staff, parents, and external stakeholders via email, telephone, face‑to‑face (including student drop‑ins).
• Monitor the main Disability Inbox and action emails within the team’s response timeframe.
• Create and maintain accurate, confidential, chronological electronic student files in accordance with data protection.
• Analyse students’ needs assessments and diagnostic reports to produce accurate Disability Support Summaries and Library Support Forms.
• Liaise with partners in the Personal Assistance Scheme and support preparation for its audit.
• Assist the Disability Support Team Leader in allocating Non‑Medical Help via the PAS.
• Provide proactive support to the team leader to facilitate timely completion of timesheets.
• Undertake finance processes for the Personal Assistance Scheme, raising requisitions and working with finance to ensure invoices are processed.
• Represent Student Services at university events, including recruitment, induction, and other events for enrolled students.

• Education:
  
  GCSE level (or equivalent), including English and Mathematics Grade C or above.
• Experience in customer‑facing roles.
• Experience working in a busy office environment managing multiple tasks, queries, and deadlines.
• Strong communication skills, empathy, and calmness to manage challenging situations and emotionally distressed students.
• Good understanding of confidentiality and data protection, with proven record‑keeping accuracy.
• Excellent organisational skills and attention to detail.
• Proficiency in Microsoft Office, especially Excel, Word and Outlook.
• Willingness to undertake some evening and/or weekend work, and to work from any university site with short notice.
• Well‑developed interpersonal skills and ability to collaborate to achieve mutually agreed resolutions.

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will do so and be employed by Birmingham City University directly.

• Administrative

• Higher Education