Communications Engineer III - ENT - Telecom

Communications Engineer III - ENT - Telecom

Pay range: $63,875 - $103,800 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Under general supervision from Manager, the Communication Engineer III-ENT is responsible for successfully executing a diverse range of telecommunications projects related to Cisco VoIP System deployment and ongoing maintenance. Assist in developing Dial Plans, Route Patterns and Translation Patterns. Independent judgment and decision-making skills are required.

• Consult with users prior to performing assigned telecommunications service requests to ensure accuracy of work to be performed.
• Assist Systems Analyst I in coordination of daily service order activity and long-range planning.
• Train and mentor fellow Telecom Technicians and Temp Employees on the process and procedures of a Telecommunications Technician.
• Assist customers with routine questions. Train customers on Telecom operating procedures for telephones, both wired and wireless, voicemail, Cisco Agent Finesse, Cisco Supervisor Finesse, Cisco Unified Intelligence Center reporting and various other systems as needed.
• Configure and install fax lines. Install, maintain and repair Paging interface systems. Coordinate leased line, Toll Free Service, etc. through outside vendors.
• Install new telephones (Cisco SCCP/SIP) and fax lines by making cross-connects on MDF and IDF and patch panels. This requires a thorough knowledge of the wiring color code. Must be knowledgeable of the various wiring standards. Performs troubleshooting on various telephone systems as needed. Perform moves and changes on telephony equipment as needed. Must be proficient with Microsoft Word, Excel, Power Point and Visio.
• Assist with the installation, programming and maintenance of VG310 and VG450 equipment. This includes installing hardware, associated patch panels and running patch cables as needed. Must also assist in performing upgrades and troubleshoot problems as they arise.
• Program Cisco CP-7900 and CP-8800 series telephones as needed. Assist with developing Dial Plans and Route Patterns to the PSTN.
• Plan and execute the conversion of remote locations from TDM to VoIP.
• Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.

Associate's degree in Information Systems or a related field and six (6) years of related experience required. Work experience may substitute for education requirement.

• Ability to punch down cross connects on both 66 and 110 blocks.
• Ability to tone cables using a toner/probe.
• Must be a highly detailed oriented individual with proven project management skills.
• CCM 11.x or higher certification
• Unity Connection 11.x or higher certification
• UCCX 11x or higher certification
• Windows certification
• Linux certification Ability to sit at a computer for extended periods of time
• Ability to lift and install equipment into network equipment racks
• Available for after hours on call support

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians.

Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World…