Senior Field Service Mechanic​/Technician - Forklifts & Heavy Machinery

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Department: Service

Employment Type: Full Time

Location: BR05- BIRMINGHAM, AL

Reporting To: Devin Sage

Seize the Opportunity: As a Senior Technician, you're not just fixing equipment—you're powering industry, mentoring talent, and driving excellence.

WMH is seeking a Senior Mechanic/Technician to join our elite team. You’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. This role involves leading by example, optimizing performance, mentoring the next generation of skilled technicians, and contributing to a team-driven culture of excellence. We keep industries moving, develop talent, and set the standard for reliability and innovation in material handling.

Your Mission? To be the driving force behind operational excellence, delivering advanced diagnostics, expert-level repairs, and proactive maintenance that maximizes uptime and efficiency. You will lead, mentor, and develop the next wave of skilled technicians while ensuring client needs are met with high-quality service.

Independence & Field Expertise

• Hit the Road:
  Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.
• Own Your Territory:
  Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
• Be the Expert in the Field:
  Deliver on-site service with speed, accuracy, and professionalism—our customers rely on you!

Advanced Diagnostics & Repairs

• Troubleshoot Like a Pro:
  Diagnose complex mechanical, hydraulic, and electrical issues with precision and efficiency.
• Fix it Right, The First Time:
  Execute top-quality repairs & preventive maintenance to maximize uptime & minimize breakdowns.
• Own the Fleet:
  Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.

Lead & Mentor the Next Generation

• Train & Develop Junior Techs:
  Share your expertise, foster a culture of excellence, and guide the next generation of mechanics.
• Be a Leader:
  Set the gold standard in service, helping newer technicians refine their skills and elevate their careers.

Customer Engagement & Service Excellence

• Deliver Outstanding Customer Support:
  Work closely with clients, providing expert consultation, service recommendations, and technical solutions.
• Customer-Focused Communication:
  Keep customers informed about service updates, repairs, and proactive maintenance.

Documentation & Compliance

• Precision Documentation:
  Maintain accurate service reports, repair logs, and work orders to ensure seamless operations.
• Safety & Compliance First:
  Uphold OSHA standards, industry regulations, and best practices to keep work environments safe and efficient.

The Field:

• Diverse job sites.
• Weather-ready – wet, humid, hot, or cold.
• Embrace dust and noise.

Power Up: This job is active, demanding your presence—standing, walking, bending, kneeling, stooping, crouching. You’ll lift and move items weighing over 50 lbs. Vision capabilities include close, distant, color, peripheral, and depth perception.

Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries.

Technical Expertise: Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery.

Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus!

Mechanical & Electrical

Skills:

Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment.

Industry Knowledge: Familiarity with OSHA regulations, equipment compliance, and workplace safety standards.

Problem-Solving Mindset: Strong troubleshooting and critical-thinking skills to resolve issues efficiently.

Leadership & Mentorship: Proven ability to train, coach, and guide junior technicians.

Customer Service Excellence: Outstanding communication and relationship-building skills.

Technical…