Client Solutions Advisor

JB Brown Criminal Trial Practice is a high‑performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client‑centered approach rooted in trust, urgency, and clear communication.

We are seeking a Client Solutions Advisor
—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm. This role is for a closer: someone who can connect quickly, build confidence, overcome objections, and secure paid retainers.

• Serve as the first point of contact for prospective clients, with a focus on converting leads into signed, paying clients.
• Conduct in‑depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
• Manage objections, discuss fees confidently, and guide clients through the hiring and payment process.
• Maintain timely follow‑up using CRM systems to maximize conversion rates.
• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
• Track metrics and maintain accurate records of conversations, follow‑ups, and outcomes.
• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

A high‑impact sales and closing role. Success is measured by:

• Retainers signed
• Payment conversions
• Lead follow‑up speed
• Overall client satisfaction with the initial experience

• Not a basic intake role taking down information
• Not customer service or administrative support
• Not a legal assistant position

Candidates with experience in persuasion‑heavy, emotionally charged, or urgency‑based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:

• Rehab admissions / treatment center intake
• Car sales, finance managers, desk managers, or closers
• High‑ticket phone sales or call‑center sales roles
• Insurance sales
• Bail bonds intake
• Collections or payment negotiation roles
• Any role requiring confident conversations about pricing, urgency, and objection handling

• Exceptional verbal communication and emotional intelligence
• Strong closer mentality; can ask for the sale and secure commitment
• Comfortable discussing fees and guiding people into payment decisions
• Thrives in a fast‑paced environment with fluctuating call volume
• Compassionate tone paired with confident direction
• Highly organized with strong follow‑up discipline
• Able to stay calm and structured when dealing with people under stress

• This is a commission‑based, in‑person role in our Birmingham office.

• Entry level

• Full‑time

• Consulting, Information Technology, and Sales

• Legal Services