Part-Time Retail Shift Leader

Part-Time Retail Shift Leader at 5.11

As a Retail Shift Leader at 5.11, you’ll play a vital role in ensuring each shift runs smoothly and our team stays focused on delivering exceptional service. You’ll help set the tone on the floor, assist with daily operations, and work closely with the Store Manager and Assistant Manager to make sure the store exceeds customer expectations.

• Deliver exceptional customer service, guiding team members to make every customer interaction special.
• Lead by example—assisting with customer needs, handling escalations professionally, and encouraging teamwork.
• Support daily operations, including restocking, merchandising, and ensuring a clean, organized environment.
• Coach and develop team members, helping them enhance their product knowledge and customer service skills.
• Assist in meeting sales goals and tracking performance metrics for each shift.

• Passion for customer service and a dedication to delivering an exceptional experience.
• Engaging and energetic personality that promotes a vibrant and welcoming atmosphere.
• Interest in technical outdoor gear—to connect with customers and showcase products authentically.
• Problem‑solving skills and the drive to provide practical solutions for customers.
• Key leadership qualities: engaging, energetic, gritty, competitive, and assertive.

• Competitive hourly wage with performance incentives.
• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Opportunities for career advancement within a supportive, team-oriented culture.
• The chance to be part of something bigger than retail—promoting inspiration for adventure.

Pay Range: $14.00–$18.00 per hour

Mid‑Senior level

Part‑time

Retail

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

For further information, please review the Know Your Rights notice from the Department of Labor.