Retail Assistant Store Manager

Position Summary

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/third key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals and manage Customer Relations / Customer Satisfaction.

This position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Pay will be based on experience and location.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment.
• Unlimited commission above hourly base rate.
• Paid vacation and sick time schedule as outlined.
• Employee discounts, tuition reimbursement, 401k, pet insurance.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, counting cash drawers and merchandise, ensuring procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Maintain operating standards to meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Will be able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling and lifting up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and obtain firearms certification.
• Minimum age 18 years old.
• High School Diploma, GED or equivalent experience.
• Ready to work in multiple locations and a flexible schedule including weekends and holidays.
• 40+ hours a week; hours not guaranteed.
• Computer literate with POS and office applications.
• Excellent multitask, organization, analytical, cash‑handling and independent work skills.
• Excellent work ethic and strong business sense.

Assistant Store Managers can earn 2‑8% commission based on gross profit of personal performance.

First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash provides equal employment opportunity to all persons irrespective of protected characteristics and offers accommodations for qualified individuals with disabilities.