Product Representative

Product Representative I - Bio Horizons

The key function of this position is to provide clerical support to the Regulatory Affairs Complaint Management Department, ensuring accurate and timely documentation of customer complaints and quality records in accordance with company procedures.

• Perform general office duties including data entry, copying, filing, scanning, and labeling of Customer Complaint and Quality System Records.
• Conduct a quality check of Customer Complaint records in accordance with the Good Documentation Practices (GDP) procedure (Q0518).
• Append customer complaint records (PDF copies) to related complaints in the Track Wise system.
• Review, document, and update the Retorts & Concessions database.
• Distribute Customer Complaint Investigations to assigned investigators.
• Reconcile returned products on the Returned Product Reconciliation report monthly.
• Document customer complaint communications in Track Wise for Distributed Product complaints.
• Maintain and monitor customer complaints and quality records in the designated Complaint Management storage area; locate and retrieve records in response to requests from authorized users.
• Ensure proper storage of customer complaint investigations in accordance with company procedure and departmental needs.
• Perform any other duties and responsibilities as assigned.

• Strong attention to detail.
• Excellent organizational, interpersonal, written, and verbal skills.
• Demonstrated problem‑solving skills.
• Ability to work and communicate effectively with others.
• Experience with the MS Office suite.

• High school diploma or certificate required.
• Associate and/or Bachelor’s degree preferred.
• 1+ years of general office experience preferred.

Equal Employment Opportunity Employer – The employer does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Please note that any offer of employment made by Bio Horizons is contingent upon the successful completion of a pre‑employment background investigation, including a pre‑employment drug screen.

Entry level

Full‑time

Sales and Business Development