Contracting Specialist- Birmingham; HYBRID

Pay Competitive

Location Birmingham/Alabama

Employment type

Other

Req#: a265fe36-432a-4024-9e8d-07da38898aeb The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Specialist position works under the general direction of more experienced Specialist and Senior Specialist.

Generally, relies on moderate experience and judgment to plan and accomplish goals and perform a variety of assignments requiring a modest degree of independence. The objectives of the Specialist position are process moderately complex business processes including: BGA and Sub-BGA contracts, utilizing electronic processes including EAppoint and Pangea and manage compliance related issues. The Specialist position may also process contact changes including contract upgrades and downgrades as well as handle research tasks and error resolution.

The Specialist will also provide customer service to Agent offices, Protective field personal , internal customer and external customers.

Functions
• Processes Appointments and State License
• Update Agent State and Product Training
• Manage the customers needs by processing faxes, email and answering phone calls
• Processes Contract changes
• Error resolution
• Other jobs duties as assigned
Work Experience, Education, Certification / Training

Required:
• Working knowledge of Microsoft Office programs.
• Experience with Window based PC applications.
• High School Diploma
• Previous Customer Service Experience a plus
• Knowledge of Agent Contracting/ State & Product Training
• Working knowledge of the Dream administrative system
Knowledge, Skills and Abilities Required:
• Ability to work independently while working within a team environment
• Ability to prioritize assignments
• Problem-solving and decision-making skills
• Good organizational skills
• Excellent oral and written skills, ability to explain complex concepts to a variety of audiences
Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).

We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in Pro Health Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities.

Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Protective Life Corporation is a financial service holding company in Birmingham, Alabama.

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