TrueStudio Assistant Manager for Studio

Job Description

TRUE
40® STUDIO DOWNTOWN BIRMINGHAM ASSISTANT MANAGER JOB DESCRIPTION

Position Title

Department

Reports to

Assistant Studio Manager - Downtown Birmingham

Manager

Talent & Experience Manager (quality oversight) and Ownership (strategic direction)

Employment Status

FLSA Status

Effective Date

☐ Temporary ✔ Part-Time (30 hours/week)

☐ Full-Time

✔ Nonexempt ☐ Exempt

TBD

Position Summary

The True
40 Downtown Birmingham Assistant Manager is the primary operator and culture carrier for the Downtown Birmingham studio. This role is responsible for the day-to-day execution of studio operations, staff management, scheduling, and client experience for the Downtown Birmingham location. The Assistant Manager ensures that the Downtown Birmingham studio runs smoothly, feels welcoming and elevated, and consistently delivers the True
40 brand promise. This role works closely with the Talent & Experience Manager for coaching, quality control, and escalation support, while owning execution at the studio level. She also collaborates with the True
40 Homewood Assistant Manager for best practices and shared tasks like client milestones, interviewing, etc.

This position is intentionally location-specific and is designed to be achievable within 30 hours per week.

Our Assistant Manager must be flexible in the event of a studio emergency.

Essential Duties and Responsibilities

STUDIO OPERATIONS & READINESS

• Own daily operations of the Downtown Birmingham studio

• Ensure studio cleanliness, organization, and readiness for all classes

• Coordinate maintenance issues and communicate needs promptly

• Track inventory, supplies, retail, and donations; order as needed

• Maintain organized files, storage areas, and back-of-house spaces

STAFF MANAGEMENT & SCHEDULING (HWD ONLY)

• Hire (will split second interviews with either Homewood Assistant Manager or Talent & Experience Manager), onboard, train, and manage front desk and childcare staff

  • Goal for new hires is to hire specifically for each studio, but for those employees working at both locations, this responsibility will be shared among this role and the Homewood Assistant Manager

• Create and manage schedules for front desk and childcare at Downtown Birmingham (at this time, the Lead Instructor will manage the instructor schedule)

• Manage time-off requests, swaps, and coverage gaps

• Support staff onboarding logistics and payroll coordination (will make manual time clock adjustments needed for each payroll period)

• Be on the front desk Saturday rotation as an audit for the team and as an example

• Serve as the first point of contact for staff questions or concerns

• Foster a calm, professional, and encouraging work environment

CLIENT EXPERIENCE & RETENTION

• Serve as the first line of support for client emails, phone calls, and in-studio concerns (in partnership with Client Experience & Operations Associate team)

• Ensure an exceptional first-timer and new client experience

• Handle refunds, account issues, and member concerns within established guidelines

• Escalate VIP or complex client issues to the Talent & Experience Manager or Ownership

• Support client retention efforts and community engagement at the Downtown Birmingham studio

• Track and celebrate client milestones (in collaboration with Homewood Assistant Manager)

• Own and track leads outreach for Downtown Birmingham (in collaboration with Homewood Assistant Manager)

COMMUNICATION & TEAM CULTURE

• Send a weekly Downtown Birmingham-specific “Week at a Glance” communication to staff (we are open to this being a shared task with Homewood assistant manager)

• Lead and participate in staff meetings and trainings as needed, as well as team-building initiatives

• Coordinate team milestones, birthdays, and morale-building efforts

• Model True
  40 values in all interactions with staff and clients

• Develop and lead team performance reviews (Downtown Birmingham only) in partnership with Talen1 & Experience Manager

MARKETING & COMMUNITY EXECUTION (Downtown Birmingham)

• Execute studio-level marketing initiatives as directed by Ownership

• Support local partnerships and community connections for the Downtown Birmingham location

• Assist with content capture and on-site execution for marketing needs

• G…