Supervisor, Business Office

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The Supervisor, Business Office is responsible for overseeing the daily operations of the facility's business office functions, including registration, scheduling, medical records, patient financial accounting, and billing/collections. The role ensures compliance with organizational policies, regulatory requirements, and financial objectives while maintaining strong customer service standards. The Supervisor partners with leadership to support efficient processes, accurate financial performance, and effective staff management.

• Oversee business office functions including patient registration, scheduling, billing, collections, and medical records to ensure timely, accurate, and efficient operations.
• Collaborate with leadership to implement and maintain departmental policies, procedures, and workflows.
• Monitor and evaluate the performance of billers, collectors, and third‑party vendors, ensuring accuracy in coding, charge capture, cash flow, and accounts receivable management.
• Perform business office functions as needed to cover staffing shortages, including charge posting, payment posting, claim submission, collections follow‑up, verification of benefits, and authorizations.
• Maintain accurate and timely completion, retention, and destruction of medical records in compliance with standards and regulations.
• Ensure strong customer service and effective communication in registration, scheduling, and billing interactions with patients and families.
• Monitor and interpret reimbursement contracts, case costs, and profitability metrics, providing insights to leadership regarding financial performance.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

• Supervision and Staff Management
  • Supervise, train and oversee departmental staff.
  • Schedule employees to ensure effective use of resources. Consult with Manager or Director on staffing issues.
  • Assist with and contribute to performance evaluations and goal setting.
• Strategic Planning and Financial Oversight
  • Assist in managing departmental budget ensuring cost‑effective operations while maintaining high quality service.
  • Monitor expenditures, ensuring cost‑effective delivery of services.
  • May contribute to evaluation and implementation of new technologies to enhance operational efficiency.
  • May contribute to development of departmental policies, procedures and protocols.
• Quality Assurance and Regulatory Compliance
  • Ensure compliance with all relevant regulatory bodies.
  • May participate in audits, inspections and accreditation processes as applicable.
  • Follow established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Work closely with leadership teams to coordinate and improve service delivery.
  • Stay up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensure that duties and responsibilities are fulfilled while meeting all competencies established for that job.

• Associate Degree or higher preferred.
• 1‑2 years of related experience in the profession required.
• 1‑2 years of previous leadership experience preferred.

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross‑functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem‑solving and critical thinking skills.
• In‑depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Mid‑Senior level

Full‑time

Accounting/Auditing and Finance

Hospitals and Health Care