Customer Success Manager

Overview

Quant Hub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you'll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

$65,000.00/yr - $80,000.00/yr

• Instructor Relationship Building:
  Regular check-ins during active semesters, post-semester success reviews and feedback collection, multi-semester instructor retention and satisfaction management, proactive support for course preparation and execution
• University Expansion & Growth:
  Campus relationship development with department heads, identification of new instructor prospects within existing universities, cross-departmental expansion (business, statistics, analytics programs), academic calendar alignment and semester planning
• Events & Community Building:
  On-campus visits and department presentations, instructor networking events and best practice sessions, academic conference presence and relationship building, customer advocacy and reference program management
• Strategic Account Development:
  Multi-course instructor portfolio management, department-level relationship building and expansion planning, university partnership development and maintenance, success story documentation and case study development
• Success Metrics Focus Areas:
  Multi-semester retention, department expansion, instructor satisfaction, new instructor acquisition, event engagement

• Bachelor's degree in Business, Education, or related field
• 3+ years of customer success or account management experience
• Strong presentation and relationship-building skills
• Experience with CRM systems and account planning
• Willingness to travel for on-campus visits (25-30%)

• Higher education or EdTech industry experience
• Understanding of academic calendars and university operations
• Event planning and marketing experience
• Previous territory management experience

• Health, dental, and vision insurance
• Simple IRA plan with employer matching
• Generous paid time off and holidays
• Remote work environment with periodic team retreats
• Paid gym memberships to support health and wellness
• Opportunities to grow within a leading tech startup

Location:

Birmingham, AL