IT Infrastructure Team Leader

Job Summary

The Team Lead will provide leadership and direction to a team of technical staff responsible for maintaining and supporting critical technology systems focused on monitoring and event management and response. This role involves overseeing day-to-day operations, managing projects, and ensuring compliance with company standards and regulations. The Team Lead will work closely with supervisors and other departments to enhance team effectiveness and drive innovation.

The successful candidate should put Safety First and always demonstrate Our Values. This position is also responsible for product ownership and technical support of monitoring tools that are used by the 24x7x365 Infrastructure Operations Center to provide monitoring, root cause identification, and incident resolution for the Southern Company computing, network and transport infrastructure.

• B.S., B.A., or B.B.A degree in Computer Science, Mathematics, Engineering, Management Information Systems, Business, or another related field, is preferred.
• Minimum of five years of experience with Infrastructure Services technologies.
• Proven ability to provide leadership to a team, both formally and informally.
• Experience with Information Technology risk assessments, internal controls, controls testing, and internal & external audits.
• General knowledge of IT industry trends.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and organizational skills.
• Ability to handle multiple tasks with competing priorities.
• Ability to bring consensus and buy-in among people with different views and agendas.
• Ability to grasp complex operational issues, risk factors, and business drivers.
• Strong customer service and negotiating skills.
• Ability to work with business partners and peers of varying levels of technical proficiency.
• Experience in event management, event correlation, discovery, topologies, event driven automation, and root cause technology in a large enterprise environment with many different monitoring source systems.