Jr. Cloud Engineer

Shadow Dragon is seeking a Junior Engineer whose primary responsibility is supporting and maintaining our AWS cloud infrastructure, with a secondary focus on on-prem IT systems. You will work closely with senior engineers, developers, and operations teams to ensure reliability, security, and performance across cloud, on-prem, and endpoint environments.

Key Responsibilities

Cloud & Infrastructure (Primary Focus)

• Support, monitor, and maintain AWS cloud environments

• Assist with provisioning, configuration, and troubleshooting of AWS resources

• Utilize infrastructure as code for configuration management

On-Prem & IT Systems

• Support on-prem infrastructure including:
o Virtualization platforms
o Storage and file sharing systems

• Assist with Linux server administration and basic system maintenance

• Help bridge on-prem and cloud environments where needed

Developer & Application Support

• Troubleshoot infrastructure and environment-related issues impacting developers

• Assist with deployment failures, CI/CD issues, and runtime environment problems

• Help diagnose application performance or connectivity issues in collaboration with developers

• Use Python and scripting tools to debug, automate, and improve operational workflows

Endpoint & User Systems Support

• Support and troubleshoot end user workstations and laptops

• Assist with:
o Operating system configuration, updates, and system troubleshooting
o Integration of workstations with internal systems, cloud services, and shared resources

• Act as a technical escalation point for more complex workstation issues (not a ticket-only helpdesk role)

Collaboration & Communication

• Communicate clearly and effectively with technical and non-technical stakeholders

• Document processes, changes, and troubleshooting steps

• Work collaboratively within a team environment while being comfortable operating independently

Required Qualifications

• 2+ years of hands-on AWS experience

o AWS services (EC2, RDS, Elastic Beanstalk, Control Tower)
o Networking fundamentals (TCP/IP, DNS, routing, firewalls)

• Linux server administration

• Python scripting and basic application troubleshooting

• Terraform and Infrastructure as Code experience

• Experience with version control systems like Git Hub

Preferred/Nice-to-Have Skills

• AWS, networking or information security certifications

• Experience with:
o virtualization platforms
o enterprise file/share management systems

• Windows/MacOS troubleshooting and system support

• Prior experience supporting production systems

What We're Looking For

• A self-starter who takes initiative and ownership

• Strong desire to learn continuously and improve systems

• Passion for automation and efficiency

• High sense of responsibility and reliability when supporting critical infrastructure

• Comfortable asking questions, documenting answers, and improving processes

Why Join Us

• Hands-on experience with real-world AWS and hybrid infrastructure

• Opportunity to grow technical depth and system ownership

• Supportive team environment with room for learning and advancement

• Flexibility for the right candidate (local preferred, remote considered)

Local candidates preferred (hybrid/on-site as needed).
Remote candidates will be considered for exceptional fits.