CX VoIP Technician

Position: 3CX VoIP Technician
Job Type

Full-time

Description

Data Perk is a premier IT Managed Service Provider. We believe in proactive problem-solving, responsive support, and trusted partnerships. Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation. We serve clients across all industries-from healthcare and education to nonprofit and government-with a commitment to making complex IT simple. We are looking for a skilled 3CX VoIP Technician to join our dynamic team.

You will be responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base. If you are passionate about VoIP technologies and thrive in a client-focused environment, we want to hear from you.

Key Responsibilities
System Administration & Management

• Configure, deploy, and maintain 3CX phone systems
• Perform upgrades, patches, and security updates
• Monitor system performance and resolve issues proactively
• Manage user accounts, call routing, and system permissions
• Configure SIP trunks, gateways, and network connectivity

Technical Support

• Provide Level 2/3 support via phone, email, and ticketing system
• Troubleshoot call quality, connectivity, and system malfunctions
• Support mobile and desktop 3CX clients
• Document procedures and contribute to knowledge base
• Experience with hosted/cloud VoIP environments
• Knowledge of contact center features and call flow design
• Familiarity with SBCs and scripting (Power Shell, Python)
• Understanding of compliance standards (E911, HIPAA)

Client Services

• Onboard new clients and set up systems
• Train end-users on 3CX features
• Optimize configurations based on client needs
• Conduct system health checks and performance reporting

Project Implementation

• Plan and execute migrations and upgrades
• Integrate 3CX with third-party apps and CRMs
• Configure advanced features like call recording and analytics
• Implement disaster recovery and backup procedures

Work Environment & Benefits

• Hybrid work model
• Collaborative team culture with professional development opportunities
• Access to ongoing training and certification programs
• BCBS Health, Dental, and Vision insurance
• Simple IRA with company matching
• Paid time off and holidays
• STD, LTD and Life Insurance

Requirements

• Bachelor's degree in IT, Telecommunications, or related field
• 2+ years of hands-on experience with 3CX systems
• Strong understanding of VoIP protocols (SIP, RTP, SRTP)
• Network troubleshooting and TCP/IP fundamentals
• Familiarity with firewalls, NAT, and SIP trunking
• Experience with Windows Server and virtualization
• 3CX Certified Advanced or Professional preferred
• CompTIA Network+, Cisco CCNA a plus
• Prior experience in a managed services environment