Digital Product Manager Lead Senior

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead Senior within PNC's Digital organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Cleveland, OH, Denver, CO, Birmingham, AL, Dallas, TX, Austin, TX or NY, NY.

Responsibilities require time in the office or in the field daily (Five days a week).

As a Digital Product Manager Lead Senior on the Mobile team, you will be responsible for leading efforts to create a world-class experience for the PNC Mobile app.

This role will include two key product management focused responsibilities:

• Leading the strategy and execution of PNC’s digital mobile app.
• Identifying opportunities to improve PNC’s mobile app and work with product and engineering teams to deliver from inception through launch.

The candidate must have:

• A strong product management background, with several successful examples of carrying an idea through the product management lifecycle from beginning to end.
• Experience working with an agile team including engineering and design as a product owner.
• Critical thinker who is detail oriented and analytical.
• Passionate about delivering quality customer experience and getting things done.
• Strong leadership and ability to “take it and run”, demonstrating initiative and the ability to move projects forward even in uncertain or ambiguous situations.
• Experience with Jira and Figma.

An ideal candidate will have:

• Experience with launching a Bank and/or Fintech’s Mobile App.
• Digital product management experience.
• Experience with managing high performing teams.

You will need to collaborate with many different internal organizations across the enterprise to drive change and create world class experiences in our mobile app. You will work closely with experience designers, product owners, developers, scrum masters, line of business and other stakeholders, and risk governance partners. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development.
• Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll‑out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to Develop in product‑specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
• Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in…