Associate IT Administrator

Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.

Are you early in your IT career and ready to grow your technical skills in a fast-paced, supportive environment?

As an Associate IT Administrator I, you’ll be the first line of support for our internal teams — helping troubleshoot technical issues, set up devices, and ensure our employees have the tools they need to succeed.

This is a hands‑on, entry‑level role designed for someone eager to learn, build foundational system administration skills, and grow within IT. You’ll gain exposure to cloud-based systems, device management, security best practices, and cross‑functional collaboration.

• Respond to user tickets involving hardware, software, and networking issues
• Walk internal users through installing applications, peripherals, and connecting to production environments
• Diagnose issues by asking targeted questions and guiding users step‑by‑step
• Perform remote troubleshooting and test alternative solutions
• Escalate complex issues to senior IT team members when needed
• Configure and customize desktop applications to meet user needs
• Follow up to ensure systems are fully functional after resolution
• Maintain and improve internal documentation and knowledge base articles
• Identify opportunities to streamline processes and improve team communication
• Support secure and optimized performance across Windows and macOS environments

• You enjoy solving problems and helping others
• You communicate technical information clearly and patiently
• You’re detail‑oriented and follow issues through to resolution
• You’re comfortable multitasking in a ticket‑driven environment
• You’re eager to learn new systems, tools, and troubleshooting techniques
• You proactively seek feedback and mentorship to grow your skills

• High school diploma or equivalent experience
• Working knowledge of office automation tools and computer peripherals (printers, scanners, etc.)
• Strong verbal and written communication skills
• Excellent problem‑solving and multitasking abilities
• Strong customer service and interpersonal skills
• Ability to maintain confidentiality of company information
• Proficiency with Microsoft Office or similar productivity tools
• Exposure to cloud‑based systems and modern IT environments
• Ability and desire to grow technical and product knowledge
• Foundational understanding of Windows and macOS environments
• Familiarity with code hosting platforms such as Git Hub, Git Lab, or Bitbucket (novice level acceptable)

• Associate degree in Information Technology or related field
• 1+ year of experience supporting Windows, Linux, or macOS environments

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices and benefits, and great perks. These perks are only for our full‑time team members. Some of our favorites include:

• 🏝 Flexible paid time off
• ⚕️ Affordable health, dental, and vision insurance options
• 💪 Monthly fitness reimbursement
• 🤑 401(k) matching
• 🍼 New‑Parent Paid Leave
• 👖 Casual work environments
• 🏡 Remote work

All your information will be kept confidential according to EEO guidelines.

Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary, some roles may be eligible for bonuses, commissions, or other performance‑based incentives. We also offer a comprehensive benefits package, recognition programs, and plenty of opportunities to grow your career with us.

The pay range for this role is $54,600 – $69,300 per year.