Service Desk Technician

Description

One of TEKsystems' clients, a company headquartered in Birmingham with locations across the country, is looking for a Service Desk Technician. The IT Service Desk is the first line of support for the company's internal end users. Service Desk Specialists are responsible for escalations from technicians to resolution or elevating to Tier 3 support. Additional responsibilities would include support and adoption of the Microsoft 0365 offerings.

The candidates are expected to service over 1600 employees, dozens of applications, and thousands of endpoints. 3 - 5 years IT Service Center experience. Advanced knowledge of supporting cloud-based applications. 3 - 5 years User Management, Azure Active Directory, identify password related issues and provide resolution. Experience in remote technical support via telephone in a service/call center environment First and second level laptop/desktop/application installation/OS, configuration, administration, and trouble-shooting skills Application software (including Office 365), and Intune.

Ability to multitask handle tickets, chats, and calls. First/Second line business application support and triage. ITSM, ITIL...

Active directory, Customer service, Troubleshooting, Service desk, Help desk support, Ticketing system, Phone support, Office 365, Technical support, Password reset, Hardware, Servicenow, Help desk, Desktop

Active directory,Customer service,Troubleshooting,Service desk,Help desk support,Ticketing system,Phone support,Office 365,Technical support,Password reset,Hardware

This role is onsite 100%. We are looking for candidates with a demonstrated ability to show high initiative, problem solve and take pride in their work; ie not be sloppy.

Intermediate Level

This is a Contract to Hire position based out of Birmingham, AL.

The pay range for this position is $24.00 - $28.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Workplace Type:
This is a fully onsite position in Birmingham, AL. Final date to receive applications:
This position is anticipated to close on Mar 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.