Field Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer 3

Location(s): Birmingham, AL

We are seeking a Field Engineer 3 (Deskside Support Technician) to provide on-site technical support at a government location in the Birmingham, AL area. This role is ideal for early-career IT professionals with 1-3 years of hands-on support experience who are looking to grow in a structured enterprise environment.

You will be responsible for installing, maintaining, troubleshooting, and supporting computer hardware, software, and basic network systems. This is a customer-facing role requiring professionalism and strong technical fundamentals.

• Install, configure, and support desktops, laptops, printers, and peripherals.
• Perform hardware setup and basic hardware troubleshooting.
• Provide basic software troubleshooting and OS support.
• Reload and re-image PCs and laptops.
• Support low-end servers and network devices.
• Perform disk replacements on enterprise storage products.
• Complete installs, moves, adds, and changes (IMAC activities).
• Test and certify PCs, networks, servers, and approved applications.
• Document incidents and service requests in ticketing system.
• Ensure Service Level Agreements (SLAs) are met.
• Provide professional, customer-focused technical support.

• 1-3 years of computer support or desktop support experience.
• Hands‑on experience with hardware setup and troubleshooting.
• Basic software troubleshooting skills.
• Strong organizational and communication skills.
• Ability to work independently and follow standard troubleshooting procedures.
• Must be at least 18 years of age.
• Must be a U.S. Citizen.
• Must meet site‑specific requirements (including vaccination compliance if applicable).

• CompTIA A+ Certification.
• Experience working in enterprise or government environments.
• Experience with ticketing systems (e.g., Service Now, Remedy, etc.).
• Exposure to basic server and networking support.

• Contract role with potential for permanent conversion.
• Primarily non-driving role; occasional travel between nearby sites may be required.
• Professional appearance and demeanor required due to government site environment.

• Monday-Friday | 8:00 AM - 5:00 PM.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.