Customer Success Manager- Birmingham, AL

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It's fun to work in a company where people truly believe in what they're doing!

At Black Line, we’re committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best‑in‑class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At Black Line we are always working with new, cutting‑edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

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The Customer Success Manager (CSM) partners with Lead Account Managers to provide thought leadership and drive customers to integrate strategy, process, and technology to optimize the Office of the CFO. Using one standard success plan, CSMs execute the Foundational Program to verify platform setup, encourage system admin training, encourage focus on change management, and encourage end user training. With the Digital Transformation Framework, the CSM consults with and directs customers to:
1) understand their end game,
2) understand the keys to a successful journey,
3) envision end‑to‑end process optimization with Black Line,
4) organize their journey based on the nine foundational process optimization strategies (The Black Line Nine) and governance,
5) assess their current state and develop a blueprint for process optimization, and
6) optimize processes using the seven steps to process optimization.

CSMs partner with Lead Account Managers to design and drive a digital transformation roadmap (blueprint) leveraging Black Line. The CSM partners with Lead Account Managers to develop a plan to deploy the key elements of the Digital Transformation Framework to advance the customers’ digital transformation journey. The CSM challenges the customer’s processes and designs innovative solutions to advance the customers’ digital transformation journey, increasing adoption and expansion of Black Line, preventing attrition and churn, and continually enriching the customer experience.

The CSM leverages their Black Line expertise; their process optimization expertise; their accounting and internal controls, financial analysis, invoice to cash, and/or intercompany operations experience; as well as their professional judgment, to provide leading practice optimization strategies, insights, and deliverables. These deliverables include original, innovative solutions for complex customer challenges, consulting services, process redesign and transformation, solution architecture specific to the customers’ challenges, one to many thought leadership, executive touch points and strategy sessions, and recommendations to accelerate customer’s digital transformation journey.

• Most importantly, the CSM must be confident in the unknown as many customers require assistance in understanding their own processes before considering optimization with Black Line. All facets of the CSM role are designed to drive customers’ successful digital transformation journey.
• Candidates located within a 50‑mile radius of Birmingham, Alabama

• Using the Success Plan (including the Foundational and Digital Transformation Components), partner with Lead Account Managers to motivate customers and drive customers’ success as they pursue digital transformation.
• Maintain and elevate Black Line knowledge, as well as process optimization expertise; accounting and internal controls, financial analysis, invoice to cash, and/or intercompany operations experience; and other relevant domain knowledge that is imperative for advising customers on their Digital Transformation.
• Partner with Lead Account Managers to engage with customer leadership and…