Technical Support Specialist

Job Overview

One of our competitive clients is looking to find a new technician to join their team. This IT support role requires keen customer service along with a strong understanding of supporting Windows, Unix, and various other client systems. Ability to learn quickly, adapt, and work shifts covering days, nights, and weekends.

• Day to day monitoring of the primary and ancillary systems for health and availability.
• Front line problem resolution and coordination of repairs with department personnel and/or other company personnel.
• Notification to key customers for the coordination of system outages and events that may impact other critical systems.
• Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.

• Formal education in Computer Science or related IT field or equivalent experience.
• Working knowledge of Windows based operating systems.
• Working knowledge of AIX or other UNIX based operating systems.
• Working knowledge of distributed computer networks is a plus.
• Excellent interpersonal skills and strong written and oral communication.
• Ability to apply excellent customer service skills.
• Ability to meet regulatory compliance requirements (CIP, Sarbanes‑Oxley, and others) and follow change‑management processes.
• Ability to multitask and prioritize tasks based on criticality and operational impact.
• Ability to build and maintain relationships with key customers.
• Experience working in a team‑oriented, sometimes stressful environment with coordinators, transmission control center personnel, and management.
• Intermediate level experience.

Intermediate Level

This is a Contract position based out of Birmingham, AL.

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, and Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Birmingham, AL.

This position is anticipated to close on Jan 22, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.