Helpdesk Support Specialist

Job Description

The primary function of all our client's IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of the company's IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including commercial, cloud based and proprietary software and platforms, server configuration, protocol, platform, PC, AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations.

• Proven ability to operate as a primary contact for a wide range of IT support issues.
• Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
• Ability to digest, understand and apply new technical information and concepts quickly.
• Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical acumen for the purpose of organizing efforts to resolve issues.
• Experience with Cisco and Fortinet network gear and operations, Net Box, PRTG, Put Ty, CUCX, CUCCX, RDP, VOIP, Service Now, Asset Management, ISE, iBoss, Active Directory, Any Connect, PsExec, Power Shell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.

• Help desk support
• Help desk
• Troubleshooting
• Active Directory
• O365
• Remote support
• Customer service
• Technical support
• Office 365
• Service desk
• Ticketing system
• Phone support
• Servicenow
• Application support
• Power Shell

This is a contract-to-hire and is onsite turning more to hybrid after conversion to perm. Experience Level: Intermediate Level.

Contract to Hire position, based out of Birmingham, AL.

Pay range: $22.00 - $25.00/hr.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Birmingham, AL. Final date to receive applications:
This position is anticipated to close on Jan 21, 2026.

TEKsystems partners in transformation and helps clients activate ideas and solutions to take advantage of a new world of opportunity. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Mid-Senior level

• Contract

• Information Technology
• IT Services and IT Consulting

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