Technical Support Specialist

Technical Support Specialist

Location:

Birmingham, AL. Contract position. Pay range: $18.00 - $23.00/hr eligible for temporary role benefits.

• Day‑to‑day monitoring of primary and ancillary systems for health and availability.
• Front‑line problem resolution and coordination of repairs with department personnel or other company personnel.
• Notify key customers for coordination of system outages and events that may impact other critical systems.
• Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.

• Formal education in Computer Science or related IT field or equivalent experience.
• Working knowledge of Windows‑based operating systems.
• Working knowledge of AIX or other UNIX‑based operating systems.
• Working knowledge of distributed computer networks (preferred).
• Excellent interpersonal skills and ability to communicate effectively in oral and written manner.
• Ability to apply excellent customer service skills, multitask and prioritize tasks based on criticality and operational impact.
• Ability to follow change management processes and knowledge‑based procedures.
• Experience with critical infrastructure protection (CIP), Sarbanes‑Oxley and other federal regulatory compliance requirements (preferred).

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.