Helpdesk Support Specialist

Job Description

The primary function of all our client’s IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of the company’s IT infrastructure and environment. IT Support Specialists run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to, commercial, cloud‑based and proprietary software and platforms, server, configuration, protocol, platform, PC, AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality-driven and deadline-sensitive environment.

3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, experience performing remote triage and troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations.

• Proven ability to operate as a primary contact for a wide range of IT support issues.
• Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
• Ability to digest, understand and apply new technical information and concepts quickly.
• Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical acumen for the purpose of organizing efforts to resolve issues.
• Experience with Cisco and Fortinet network gear and operations, Net Box, PRTG, Putty, CUCX, CUCCX, RDP, VOIP, Service Now, Asset Management, ISE, iBoss, Active Directory, Any Connect, PsExec, Power Shell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM.

• Help desk support
• Help desk
• Troubleshooting
• Active Directory
• O365
• Remote support
• Customer service
• Technical support
• Office 365
• Service desk
• Ticketing system
• Phone support
• Servicenow
• Application support
• Power Shell

This is a contract‑to‑hire and is onsite turning more to hybrid after conversion to permanent.

The pay range for this position is $22.00–$25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a contract-to-hire position based out of Birmingham, AL. It will be fully onsite initially and transition to a hybrid model after conversion to permanent.

This position is anticipated to close on Jan 21, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.