ServiceNow - IT Service Management; ITSM - Senior - Tech Consulting

Service Now Senior Consultant – IT Service Management (ITSM)

Location:

Anywhere in Country | Work:
Global digital consulting at EY.

In the digital economy, EY partners with prestigious businesses to deliver authoritative, agile, and efficient Service Now solutions. As a Service Now Senior Consultant, you’ll lead transformation teams, build new client relationships, and provide the competitive edge needed to overcome creative and technical challenges.

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of a Service Now ITSM project and solution delivery including design, configuration/development, testing and deployment phases.
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry‑leading practice expertise for Service Now ITSM process implementations, including how specific business objectives can be met through process and technology transformation.
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Experience in waterfall and agile delivery models – supporting planning, status reporting, budgets and risk and issue logs.

• A bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• 2-4 years relevant Service Now ITSM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following Service Now certifications:
  Service Now Certified Implementation Specialist – ITSM.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience – certifications are a plus.
• Service Now Certified Implementation Specialist – Data Foundations or HAM or SAM.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.

• A comprehensive compensation and benefits package with base salary range $102,500 to $187,900 (geographic adjustments apply).
• Hybrid working model – 40-60% in-person collaboration.
• Flexible vacation policy with paid holidays, breaks, and other leaves of absence.

EY is an equal opportunity employer. We are committed to providing reasonable accommodations to qualified individuals with disabilities. For assistance, call 1‑800‑EY‑HELP3 or email