Java Application Support Lead

Recruitment Lead @ Galent | Sourcing, Talent Acquisition, Client Relationship Management

Role: Java Application Support Lead

Location: Birmingham, AL (Onsite) (5 Days)

Duration: Long term Contract

Experience: 12+ 15 Years

• Manage stakeholder expectations regarding the success of application support strategies and projects
• Work with key stakeholders including executives, senior leaders, and a variety of customers to identify, oversee, and deliver IT application support solutions that are effective, user‑friendly, and support strategic initiatives and business outcomes
• Develop, track and improve key performance indicators for personnel and systems
• Supervise, mentor, and train application support personnel, which may include geographically dispersed personnel and contractors
• Work and collaborate with global teams to deploy, maintain, troubleshoot, and manage application systems
• Manage large‑scale applications/systems and projects across multiple product lines/businesses, involving significant complexity
• Develop and implement solutions for managing the business application environment, including monitoring, reporting, incident management and resolution
• Evaluate and improve operational processes, metrics, procedure manuals, and systems/business process documentation
• Assign incoming cases to teams, ensuring the resources have the correct skill set and capacity to resolve application support issues and restore business capabilities
• Resolve customer issues, implementing and meeting L3 application support service level agreements and improving application support processes
• Collaborate with internal teams (Development, Dev Ops, Infrastructure, Product Management, QA, Cloud, etc.) on trending issues
• Ensure quality of case handling (incidents, problems, requests)
• Build relationships with business units and users
• Manage delivery of minor application bug fixes, enhancements and continuous improvement around our products and services

• Bachelor’s degree in computer science, business management, information services or an equivalent
• Proven ability to lead application support teams and engage across business domains
• 5+ years of people‑management experience in an application support environment, preferably with co‑located and remote direct reports
• Previous experience with global IT service provider organizations, especially in an application support role is highly desired
• Ability to consistently make decisions in a timely manner, sometimes with incomplete information and under tight deadlines
• Expertise with automating complex tasks and direct experience with API calls and SQL queries is a plus
• Experience in managing application support and service delivery using ITSM tools such as Service Now
• Good functional and technical understanding of multi‑tier application architecture

Executive

Contract

Information Technology

Technology, Information and Internet

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