Field Service Engineer

Birmingham, United States | Posted on 12/04/2025

Support Tech LLC is a dynamic and client-focused technology support and staffing solutions provider. We specialize in delivering high-quality technical talent and comprehensive support services to businesses across various industries. Leveraging cutting-edge technologies like Zoho Recruit, we streamline the recruitment process, ensuring efficient and effective talent acquisition. Our mission is to empower our clients with the right people and the right support, enabling them to achieve their business objectives.

We are seeking a proactive and technically skilled Field Support Engineer to join our dynamic team. In this role, you will be thefrontline technical expert responsible for delivering exceptional ITsupport and solutions directly at client sites. Your energy,problem-solving skills, and customer-focused mindset will drive seamless technology operations, ensuring clients stay connected,secure, and productive. This position offers an exciting opportunity to work across diverse environments, troubleshoot complex issues,and have a tangible impact on our clients’ success.

• Provide on-site technical support for hardware, software, and network issues to ensure minimal downtime and optimal performance.
• Install, configure, and maintain computer systems, operating systems (Windows, macOS, Linux), and IT infrastructure components.
• Troubleshoot software problems including applications, operating systems, VPNs (Virtual Private Networks), firewalls, and security settings.
• Manage computer networks including LAN (Local Area Network) setups, switches, routers, and wireless access points to maintain reliable connectivity.
• Utilize help desk tools such as Service Now, Jira, BMC Remedy to document incidents, track resolutions, and elevate issues when necessary.
• Support desktop environments by managing computer hardware components and peripherals while ensuring compliance with security protocols.
• Assist with IT support requests via help desk channels and communicate technical solutions clearly to non-technical users.
• Conduct routine inspections of IT infrastructure and perform preventative maintenance to prevent future issues.
• Collaborate with cross-functional teams to implement upgrades ornew technology deployments efficiently.
• Maintain detailed records of all support activities and ensure adherence to company policies on data security and user privacy.

• Strong technical support skills across multiple operating systems including Windows, macOS, and Linux.
• Deep understanding of computer management practices, including hardware troubleshooting and software installation.
• Proficiency in computer networking concepts such as LAN setup,VPN configuration, firewalls, and network security protocols.
• Experience with help desk ticketing systems like Service Now orBMC Remedy as well as project management tools like Jira.
• Knowledge of IT infrastructure components including servers,switches, routers, and wireless access points.
• Excellent communication skills with the ability to explain technical concepts clearly to users of varying technical backgrounds.
• Customer service orientation with a proactive approach to resolving issues efficiently.
• Familiarity with desktop support tasks such as installing software updates or configuring user accounts in Windows or macOS environments.
• Ability to troubleshoot software issues related to productivity applications like Microsoft Office suite.
• Understanding of firewall management and security best practices for safeguarding client data.

Join us as a Field Support Engineer where your expertise fuels seamless technology experiences! Bringyour energy and passion for IT support into a role that challenges you daily while empowering clients through innovative solutions!

• ITIL Foundation preferred;
  CompTIA A+,Network+, or Security+ (or equivalent experience).

• Microsoft 365 administration,line-of-business application backup/recovery (e.g., Veeam, Storage Craft).

• Must pass HIPAA training; ability to obtain
  
  CJIS certification.

Strong troubleshooting and problem-solving skills.

Excellent communication and client service abilities.