Account Director - Technology ; Consulting & Engineering Services

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Join to apply for the Account Director - Technology Sector (Consulting & Engineering Services) role at Arcadis

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

National scope/location, position can be filled in any North American location where Arcadis has a legal entity.

Lead long-term, sustainable, profitable growth in North America for existing global key client(s) in the Technology Sector. Lead and manage regional account relationships to establish Arcadis as a trusted partner and achieve growth in accounts managed.

Reports to North American Technology Sector Leader.

Role accountabilities:

Develop and implement Account Strategy

• Lead development of client account strategy in line with Arcadis business objectives and market sector strategies through annual and multi-year plans
• Prepare and execute account plans to translate strategy into concrete objectives, actions, and outcomes
• Develop and maintain knowledge and understanding of the target clients and the technology sector to identify key trends and emerging opportunities, with existing clients and across the sector

• Drive overall growth in client account plan bookings, gross margin, and collections to meet or exceed planned targets
• Maintain a focus on CX throughout all client interactions at each touchpoint
• Develop and expand a network of relationships across Operations and Solutions, leveraging these to enable Arcadis to have maximum impact on our clients
• Capture client data on regional accounts, including track record, case studies, sales collateral relationship history, and delivery lessons learned, and make available to support continuous improvement across accounts managed
• Manage pursuits, contribute to bid/no-bid decisions by providing local knowledge, oversee proposal preparation, and support the achievement of successful pursuits.
• Manage the regional pipeline and feed opportunities into the business line pipeline to ensure an optimal flow of pursuits to achieve set targets.
• Work collaboratively with Solutions and Service leaders to manage the development and alignment of Arcadis value propositions into commercially viable propositions for the account, demonstrating value-creating outcomes for our clients
• Develop and leverage a network of enduring relationships across the client locally to understand their business needs, position Arcadis as a trusted partner, and contribute to the growth of Arcadis’ relationship with clients

• Create a positive account team culture built on growth and accountability
• Work with project teams in operations to achieve high performance, growth, and personal development
• Develop relationships throughout Arcadis to foster cooperation and to maximize opportunities to cross-sell and move up the client value chain
• Foster collaborative working relationships with operations leads to assure end-to-end people management results in qualified resource availability and excellent retention

• Share knowledge and understanding of key trends and emerging opportunities for our target clients and the technology sector that are aligned with Arcadis’ mission to improve quality of life

• Work with the (G)
  BA Sales teams to determine client strategy
• Work with peers within global sector to develop sector synergies
• Implement new business models and apply new commercial skills as developed by the commercial excellence function
• Actively support marketing strategies (campaigns, events) for the targeted clients and its sector
• Engage with…