Material Handling Service Support Specialist

Position Summary

Service Product Support Specialist – Provides expert technical support and service solutions for WMH’s forklift products. Key responsibilities include troubleshooting, service coordination, administrative support, and continuous improvement to ensure customers receive top-tier support.

Department:
Service

Location:

BR05 – Birmingham, AL

• Deliver exceptional customer service and technical guidance to internal and external clients.
• Serve as the go‑to expert for service‑related inquiries.
• Schedule and dispatch service technicians to optimize workload.
• Monitor and manage work in progress (WIP) and close work orders accurately.
• Continuously improve service efficiency, productivity, and quality.
• Maintain detailed service documentation and support rental equipment contracts, shipping, and receiving coordination.
• Manage data entry, warranty claims, and fleet processing.
• Prepare and contribute to monthly departmental reports.
• Strengthen relationships with vendors and manufacturers.
• Support internal teams to foster a collaborative environment.
• Develop in‑depth expertise in forklift products and industry best practices.
• Identify opportunities to enhance service processes and product performance.

• High School Diploma or GED required;
  Bachelor's degree preferred.
• 3–5 years in technical support or service within material handling/forklift industry.
• Deep understanding of forklift systems (electrical, hydraulic, mechanical) with strong diagnostics and troubleshooting skills.
• Proven customer focus with strong communication and relationship building.
• Strong critical thinking, analytical, and problem‑solving abilities.
• Organizational skills: prioritize and manage multiple service tasks under pressure.
• Team collaboration with technicians, parts specialists, sales teams, and vendors.
• Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office.
• Self‑motivated, results‑oriented, driven by passion for excellence.
• Attention to detail; precise and efficient in every task.
• Exceptional verbal and written communication skills.
• Leadership and coaching ability – guide and mentor teammates.

Job requires standing, walking, bending, kneeling, stooping, crouching; lifting and moving items 50 lbs or more. Vision requirements: close, distant, color, peripheral, depth perception, and the ability to adjust focus.

• Premium health coverage – medical, dental, and vision insurance.
• Exclusive training and career growth opportunities.
• Competitive pay plus performance incentives and bonuses.
• Paid Time Off and holidays.
• Cell phone allowance.
• Retirement and profit‑sharing – 401(k) plan.
• Work‑life balance with flexible schedules.
• Collaborative, inclusive, innovative team environment.
• Ongoing professional development through mentorship, leadership programs, and skill‑building opportunities.

At WMH, diversity fuels innovation and equal opportunity drives success. We are committed to fostering an inclusive, respectful, and fair workplace where all employees and applicants are valued. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We uphold a discrimination‑free, harassment‑free, and retaliation‑free work environment where everyone can thrive.

If you require a reasonable accommodation during the hiring process, please reach out—we’re happy to assist.

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